Terms and Conditions

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WELCOME TO LILLY ELLEN LLC

Please read these terms and conditions carefully, by accessing this website, you agree to be bound by the terms and conditions stated below. If you do not agree please do not access this website.  Lilly Ellen LLC and Lillyellen.com will collectively referred to herein as “Lillyellen.com” Lillyellen.com, reserves the right to change, modify, or amend these terms and conditions without notice. For this reason, we encourage you to review these terms and conditions whenever you use this site.

PRODUCTS AND SERVICES

Products and services provided by LILLYELLEN.COM are for your personal or business use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes,” or any other form of solicitations.

ORDER RESPONSIBILITY

The customer is fully responsible for final proof and layout approval prior to the printing process. Any jobs that have been approved and/or sent to the press cannot be altered or changed due to the nature of he printing process, and no refund will be given.

Lillyellen.com, shall not be liable for errors in the final product caused by any of the following reasons: Misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, cracks on folds, finished product size, poor orientation or alignment.

PROOFS

An online proof will be available for your revie after you have uploaded your files. We strongly urge customers to check the electronic proof to their artwork before submitting the order. No job will be sent to press without approval.

An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and overprint issues. The also do not show the color change for RGP to Pantone to CMYK. Therefore, Lillyellen.com will not be liable for the color variations between proof and the printed product. We will try our best to match the colors of the proof and the printed product but please understand that color variations differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer's responsibility to determine if the job is color critical.

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the customer are fully responsible for all that contained in the final approved proof, so please make sure you review it thoroughly.

ARTWORK

Under these Terms and Conditions you agree that you will NOT upload any artwork files consisting of the following material; offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content material processed and printed on your behalf and under your instructions. We reserve the right to refuse order without disclosing a reason.

ART RESOLUTION REQUIREMENTS

All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Lillyelle.com is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. Lillyellen.com is also not responsible for any color shifts that occur in conversions from RGB to CMYK color modes.

COLOR ACCURACY

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, an we encourage you to proofread all files carefully before submitting to Lillyellen.com. Lillyellen.com is not responsible for any issues as to orientation or alignment of pages of your submitted documents. By submitting the artwork to Lillyellen.com, you certify that you have the right to use the image(s) in your artwork files. DO NOT senf any one-of-kind transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork. Lillyellen.com is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. For submitted artwork, please use CMYK color codes for best printing results.

GRAPHIC DESIGN SERVICES

By ordering and using our graphic design services, you, the customer agree that all designs created and revised by our artists of Lillyellen.com are the sole intellectual property of Lillyellen.com. Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Lillyellen.com for releasing its intellectual property and/or transferring over copyright rights.

PAYMENT

All prices and amounts given on Lillyellen.com are in U.S. Dollars (USD), unless otherwise noted.  If a customer purchases any products or services from Lillyellen.com, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a job until we have received payment in full.

Once a job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or time to complete. After the job has been approved and sent to printer, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.

SALES TAX POLICY

Lillyellen.com charges South Carolina State Sales tac based on all orders unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate at the time order is made.

JOB CANCELLATION

A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation. If it is requested before it is sent to the press. Once the order has been send to the press and/or work has been started, the job CANNOT be changed (job cancellations) and there will be NO REFUNDS

REFUND POLICY

All sales are final. Since we are al customized service each order is according to customer needs and specifications, no refunds will be given once Lillyellen.com has started work on your order. Usually work begins on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellations processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept refund requests after 7 days from the date you placed the order.

SHIPPING

All orders will be shipped by (regular post mail) USPS or by (Ground, Express or Next Day) UPS in the United States Only unless otherwise specified in writing by the customer to staff of lillyellen.com

PLEASE NOTE:

We make every effort to guarantee ship dates on our products. However, delays on the part of shipping services can sometimes occur which are out of our control. We cannot be held liable for such delays.

THIRD PARTY LINKS

Certain content, products, and services available via our Services may include materials from third parties. Third-party on this site may direct you to a third-party website that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party websites. Please be review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns. Or questions regarding third party products should be directed to the third party.

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms or Service. You agree that your comments that will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for a comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.