Terms and Conditions

 Terms and Conditions

Effective Date: July 13, 2025
Welcome to LillyEllen.com, operated by Lilly Ellen LLC. By accessing or using our website, services, or products, you agree to these Terms and Conditions. If you do not agree, please refrain from using our site.

Lilly Ellen LLC (“Company,” “we,” “our,” or “us”) offers creative services, print-on-demand merchandise, and digital download products through www.lillyellen.com (“Site”). These Terms apply to all visitors, clients, and customers.

To use this website and place orders, you must be at least 18 years old or have parental/guardian consent. By using the site, you affirm you meet this requirement.

We offer:

• Graphic design services (branding, templates, promotional materials, etc.)
• Print products (posters, stationery, apparel, signage, etc.)
• Digital downloads (templates, planners, art files, etc.)
  Descriptions, pricing, and availability are subject to change at any time.

 Orders & Payment

• Payments are due in full at time of purchase unless otherwise stated (e.g., custom work with deposits).
• Accepted payment methods: Stripe, PayPal, major credit/debit cards.
• Orders are processed only upon successful payment.
• For digital products: Downloads will be provided instantly or via email link.
• For print products: Shipping times and tracking will be provided.
   

Custom Services: Work begins only after agreement is signed, payment is made, and all required files or direction is received.

• Turnaround times vary based on workload and project scope. These will be clearly communicated.
• Design services include a set number of revisions (usually 2–3); additional revisions may incur fees.
• Rush fees apply for expedited work.
• Missed communication or delay in client response may affect delivery timelines.
   

• Digital products: Non-refundable due to the nature of instant delivery.
• Print products: No refunds once production begins unless the item is damaged or defective.
• Custom design services: Deposits are non-refundable. Work terminated early may be billed proportionally for work completed.
• If you have an issue with your order, please contact us at lillyellenllc@gmail.com within 7 days of delivery.
   

All designs, artwork, templates, and products offered through Lilly Ellen LLC are protected by copyright and remain the intellectual property of Lilly Ellen LLC unless otherwise noted.

You may not:

• Reproduce, resell, share, or distribute digital products
• Claim designs as your own
• Alter or adapt designs for resale without written permission
   

Commercial use: Extended licensing for resale, branding, or commercial work must be agreed upon separately.

You are responsible for ensuring that any content you provide (logos, images, copy, etc.) does not infringe upon any third-party rights, including copyright, trademark, or privacy.

We are not liable for content you upload or request us to incorporate.

We may use third-party tools (like Canva templates or print partners) or include links to external websites. We are not responsible for their privacy practices or terms. Use at your own risk.

Your use of our Site is also governed by our Privacy Policy, which explains how we collect and use data. We take reasonable steps to protect your information but cannot guarantee absolute security.

To the fullest extent permitted by law, Lilly Ellen LLC will not be liable for any indirect, incidental, special, or consequential damages that result from the use or inability to use the Site, services, or products.

This includes but is not limited to: lost profits, delays, service interruptions, or incorrect product use.

We aim to resolve any issues amicably. In the event of a formal dispute, it shall be governed by the laws of the State of South Carolina. All claims must be brought in the appropriate court in Lexington County, SC.

Changes to Terms

We reserve the right to update or revise these Terms at any time. Continued use of the Site after changes constitutes acceptance of the updated terms.

For questions, requests, or support:
Lilly Ellen LLC
Lexington, South Carolina 29072
📧 Email: lillyellenllc@gmail.com
🌐 Web: www.lillyellen.com

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.